AI-powered employee self-service, runbook automation, and knowledge sharing.
Resolve L1 tickets 3x faster. €88,000 est. annual ROI.
Employees ask AI instead of opening tickets. IT ticket volume drops 40%.
AI diagnoses issues using SOPs and historical data. L1 tickets resolved automatically.
Track tickets deflected, MTTR reduction, and IT team capacity freed. Board-ready reports.
How it works for IT helpdesks
Upload your IT runbooks, SOPs, troubleshooting guides, and software catalog. The AI now knows your entire IT knowledge base.
Employee opens the internal chat widget: "How do I connect to the VPN from home?" — instant answer from your network documentation.
AI resolves the issue from your knowledge base. Step-by-step instructions, links to tools, screenshots from your docs — no generic answers.
Issue the AI can't resolve? It creates a ticket with full context — what the employee tried, error messages, affected system — and tells the employee: "I've created ticket #IT-1234 for your issue."
ROI dashboard tracks tickets deflected, MTTR reduction, and IT team capacity freed. Board-ready PDF reports generated automatically.
What Nebulas automates for IT teams
| Process | Before | With Nebulas |
|---|---|---|
| Password reset | Employee submits ticket, waits for IT to process manually | AI walks employee through self-service reset steps, links to SSO portal, resolves instantly |
| Software request | Employee emails IT, manager approves, IT provisions manually | AI checks software catalog, creates approval request in data table, notifies manager automatically |
| VPN troubleshooting | Employee calls helpdesk, IT walks through steps over the phone | AI diagnoses common VPN issues from KB articles, provides step-by-step fix, escalates if unresolved |
| Onboarding setup | IT manually provisions accounts, hardware, and access for each new hire | AI generates onboarding checklist from templates, tracks progress in data tables, sends reminders |
| SLA escalation | Manager manually checks ticket age against SLA targets | Automated: tickets approaching SLA breach are flagged and escalated to the right team lead |
IT Helpdesk Pack Pricing
Platform workspace seat
IT Helpdesk pack
Pack initialization
Frequently Asked Questions
Resolve L1 tickets 3x faster. Start a pilot today.
Upload your IT runbooks and deploy the widget on your intranet. The ROI dashboard tracks ticket deflection from day one.