AI-powered customer self-service, agent assist, and ticket analytics. Deploy in 15 minutes.
Deflect 60% of support tickets. €43,000 est. annual ROI.
Customers get instant answers on your website. 60% of common questions resolved without human intervention.
Support agents find any answer in 5 seconds with source citations. Average resolution time drops 40%.
ROI dashboard tracks tickets deflected, time saved, and customer satisfaction. Board-ready reports.
How it works for customer support
Upload your product documentation, FAQ, and return policies. The AI now knows your support knowledge base.
Customer visits your website, clicks the chat widget: "What's the warranty on model X-200?" — instant answer from your product docs.
Customer asks: "Where is my order #ORD-12345?" — the AI queries the Orders data table, filtered to that customer, and returns tracking info.
Customer has a problem the AI can't solve? The AI creates a ticket with full context and classification, then tells the customer: "I've created ticket #SUP-789. A team member will contact you within 24 hours."
ROI dashboard tracks tickets deflected, average resolution time, and CSAT. Board-ready PDF reports generated automatically.
What Nebulas automates for support teams
| Process | Before | With Nebulas |
|---|---|---|
| Customer question | Search 4 tools, 12 minutes | AI answers in 30 seconds with citation |
| Ticket routing | Manual triage, 5 minutes/ticket | AI classifies and routes instantly |
| Knowledge gap detection | Quarterly manual review | AI identifies trending unanswered questions daily |
| Agent onboarding | 2 weeks shadowing | New agents productive in 2 days with AI assist |
Customer Support Pack Pricing
Platform workspace seat
Customer Support pack
Pack initialization
How Nebulas compares to support tools
| Feature | Nebulas | Intercom | Zendesk | Freshdesk |
|---|---|---|---|---|
| AI from YOUR docs (not generic) | ✓ | Help center only | Limited | Limited |
| Queries YOUR business data | ✓ Data tables | ✗ | ✗ | ✗ |
| Automated triage & routing | ✓ No-code | Basic rules | Basic triggers | Basic |
| Internal + external (1 platform) | ✓ | Customer only | Customer only | Customer only |
| EU sovereignty / BYOLLM | ✓ On-prem | US cloud | US/EU cloud | US/EU cloud |
| ROI dashboard | ✓ Built-in | ✗ | ✗ | ✗ |
| AI model flexibility | BYOLLM (any) | Proprietary | Proprietary | Proprietary |
Frequently Asked Questions
Deploy in 15 minutes. Measure ROI in 30 days.
Start with the Customer Support Solution Pack. Connect your product documentation. The ROI dashboard tracks deflection from day one.